Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.
Order Fulfillment Specialist Overview
An order fulfillment specialist oversees the complete process of fulfilling orders, ensuring accurate and timely delivery to customers. This role involves:
Key Responsibilities:
-
Order Processing:
- Enter, track, and ship orders using order tracking and CRM systems.
-
Inventory Management:
- Coordinate inventory with suppliers.
- Maintain accurate inventory levels.
-
Customer Service:
- Respond to customer inquiries and manage returns.
- Provide exceptional customer service.
-
Communication:
- Collaborate with sales, customer service, and warehouse teams to ensure smooth operations.
-
Reporting:
- Generate and analyze reports on order fulfillment progress.
-
Troubleshooting:
- Resolve issues that arise during the fulfillment process to ensure seamless operations.
-
System Updates:
- Assist in implementing process improvements or system updates.
-
Additional Responsibilities:
- Prepare items for delivery.
- Handle incoming shipments.
- Record and verify shipping details.
- Print and place shipping labels.
- Maintain a clean and organized workspace.
Work Environment:
Order fulfillment specialists typically work in a warehouse setting. Physical mobility is often required, and the ability to operate forklifts or other warehouse equipment may be necessary.
Qualifications:
- High school diploma or GED certificate.
- Basic computer proficiency.
- Strong attention to detail and organizational skills.
- Prior experience in a warehouse or shipping role.
- Proficiency in data entry and customer service.
This role is critical to ensuring efficient operations and customer satisfaction within the supply chain.
